Help & Support
We usually reply within one working day.
Common questions
›I played as a guest. How do I keep my games and rating?
Create a free account from the sign-in page while you're still signed in as a guest — your games, ratings and puzzles move to the new account.
›How do memberships and payments work?
Plus and Gold are paid in Naira through Paystack. Each payment gives 30 days of access and does not renew automatically. See Billing.
›Can I get a refund?
Yes, in the cases listed in our refund policy — for example if you were charged twice. Email us with your payment reference.
›I paid but my membership didn't activate.
Payments are checked automatically when Paystack sends you back to Billing, and again by Paystack's own confirmation. If your membership still doesn't show after a few minutes, email us your username and the Paystack reference — we'll sort it out.
›I forgot my password.
Use "Forgot password" on the sign-in page. The email comes from no-reply@hamduk.com.ng — check your spam folder.
›How do I report a cheater or abusive player?
Use the report option on their profile or game. Read how we handle it on the Fair Play page.
›How do I delete my account or get a copy of my data?
Go to Settings → Account, or email us. See our Privacy Policy.